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About Ordering

There are several ways for you to place your order with The Keeneland Shop. You may use our on-line gift store, or you may place your order via telephone, fax or mail. If you will be ordering via phone, fax or mail, click here to download an order form. If you would like to order via our on-line store, simply click on the merchandise button on this page.

  • By Telephone
    From within the United States and Canada, customers may order merchandise from The Keeneland Shop by calling toll-free to 866-477-4339, Monday thru Friday from 9:00 a.m. ET until 4:00 p.m. ET. From outside the United States, please dial the appropriate country code, then 859-254-3412.

  • By Fax
    You may also send fax orders to The Keeneland Shop at 859-288-4153, 24 hours a day, seven days a week.

  • By Mail
    Mail order may be sent via mail to:
    The Keeneland Shop
    4201 Versailles Rd
    Lexington, KY 40588
    United States of America

  • Forms of Payment
    You must use a credit card to place an order on-line, via fax or via telephone. The Keeneland Shop accepts Visa, MasterCard, American Express and Discover cards. When ordering, please be sure to include your card's expiration date.

  • Online Security
    The Keeneland Shop on-line gift store makes every effort to ensure that all transactions that take place on its site are secure. All credit card numbers submitted to the site are encrypted, virtually eliminating any risk of theft or deception. To provide further security, credit card information is not stored on the site's main server, but rather at a remote server. Your credit card information will not be shared with a third party.


Shipping Information

  • Shipping Time
    The Keeneland Shop will ship your items anywhere in the world. Generally, with standard delivery, most orders will arrive within 14 days. Because many of the items in The Keeneland Shop are hand-made, one-of-kind items, shipping time on some merchandise may vary. You will be advised if your shipment will be delayed beyond 30 days.

  • Express Shipping
    Express delivery is available for an extra charge. Please call 800-477-4339 for express shipping information.

  • Shipping Rates


    Order TotalShipping Rate
    $0 - $25$8
    $25.01 - $50 $9
    $50.01 - $100$11
    $100.01 - $200$13
    $200.01 - $300$15
    Over $300$17


    If you would like to confirm shipping information, please call 800-477-4339 or email keenelandshop@keeneland.com.


Custom Gifts

Please Call 800-477-4339 for information regarding custom gifts.



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